AI Video Search

Refund Policy

Last Updated: 10.04.2025

1. General Policy

  1. 1.1 This Refund Policy governs requests for refunds for the subscription service offered by AI Video Search (the "Application"), operated by the individual entrepreneur (FOP) registered in Ukraine.
  2. 1.2 By subscribing to the Application, you agree to the terms of this Refund Policy and the conditions set by our payment processor, Paddle.

2. Subscription and Payment Terms

  1. 2.1 The Application is offered on a subscription basis. The trial period is provided free of charge and does not require payment details. Once the trial period expires, the subscription fee will be charged on a monthly basis at the rate of USD 2.99 (or as otherwise specified).
  2. 2.2 All transactions are processed via Paddle, and are subject to Paddle’s policies regarding payment and refunds.

3. Refund Conditions

  1. 3.1 Once a subscription payment is processed, no refunds will be issued for that billing period. If you cancel your subscription during a paid period, access will remain until the end of the current billing cycle.
  2. 3.2 In cases of technical errors or duplicate charges, please contact our support for investigation. Refund requests in these instances will be handled on a case-by-case basis in accordance with Paddle’s policies.
  3. 3.3 If required by applicable law, refunds will be processed accordingly; otherwise, refunds will not be provided.

4. Cancellation Policy

  1. 4.1 You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period, and no refund will be provided for the period during which the cancellation occurs.
  2. 4.2 Upon cancellation, you will continue to have access to the Application until the end of your current billing cycle.

5. Dispute Resolution

  1. 5.1 Any disputes regarding refunds or cancellations shall be resolved in accordance with Ukrainian law.

6. Changes to the Refund Policy

  1. 6.1 We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website and become effective immediately upon publication.
  2. 6.2 Continued use of the Application indicates your acceptance of the updated Refund Policy.

7. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Email: ai.video.search@gmail.com